Contact Us

Call us: (206)495-2714  or (206)878-7672 for sharpening questions

Email us: contact@carterandsontoolworks.com

Or fill out the form below. Whichever medium you choose, we'll get back to you in a jiffy!

Thank you, we'll be back to you shortly!
This field is required
This field is required
This field is required
This field is required

Browse our frequently asked questions section for quick answers to a wide range of questions.

How do you measure your gouges?

Our gouges are measured by the outside diameter of the tool. For instance, our 5/8" bowl gouge has an outside diameter of 5/8". If you are accustomed to measuring your tool based on the flute, please feel free to give us a call or send us an email to ensure you're ordering the appropriate size gouge.

What is a "u-shaped" bowl gouge?

Our 5/8" u-shaped bowl gouge, also known as a 'bottom-feeder', has a 60º grind, while our 5/8" bowl gouge has a 50º grind. The tools have slightly different flute shapes as well. Our 5/8" u-shaped bowl gouge is specifically designed for removing stock from the bottom of the bowl. Our 5/8" bowl gouge is a versatile tool and can be used to turn your bowl from start to finish.

Can I purchase just the tool bit?

Absolutly! At the bottom of each product page you'll notice specifications, including tool diameter. Right above the 'Add to cart' and 'quantity' tabs you'll notice a drop down menu, you can select 'unhandled'. Or just give us a call and we will serve you over the phone!

Can you put a custom grind on the tool I purchased?

If you have a certain grind in mind, we are happy to accomodate. Our custom sharpening charge is $10 per tool. Give us a call or send us an email letting us know how you would like your tool ground, and we will sharpen it to your specifications.

Where are your tools made?

Every tool is designed, built, sharpened and inspected in our Seattle factory. (Yes, we do get lots of rain up here! Maybe that's why we like spending so much time in our wood shop...)

 

How do I sharpen my tool?

For sharpening questions, please give us a call at (206)878-7672. Our sharpening master, David, is happy to help.

We also have videos and a quick sharpening guide right here: https://carterandsontoolworks.com/pages/how-to-sharpen-your-tools.

Can you put a custom grind on the tool I purchased?

If you have a certain grind in mind, we are happy to accomodate. Our custom sharpening charge is $10 per tool. Give us a call or send us an email letting us know how you would like your tool ground, and we will sharpen it to your specifications.

How do I keep my handles in top shape?

Aluminum is a sturdy material and will retain it's beautiful finish through years of constant use. If you would like to add a little extra shine, we suggest an all-purpose liquid cleaner applied with a paper towel.

Can I use 1 handle for many different tools?

Yes, our tools are completely interchangeable.

Step 1: Order a bit and handle set or simply your desired length of 3/4” diameter handle.

Step 2: Add to your collection by purchasing tool bits and corresponding adapters.

Step 3: Start making wood chips with easily interchangeable tools!

Three sizes of adapters, 5/8”, 1/2” and 3/8” fit either length of our 3/4” diameter handle. Start with our signature 16” x 3/4” or 12” x 3/4” handle then add tools and corresponding adapters. One handle - every tool.

How quickly will my tools ship?

Orders placed before 3pm ship the day they are placed. All tools ship via USPS Priority 2-day mail. As soon as your tools ship you will receive an email notification and a tracking number.

In the event that your tool is backordered, we will let you know the approximate shipping date immediatly.

Can I ship with another carrier?

Give us a call or send us an email if you would like to ship with UPS, FedEx, or another carrier. We are happy to accomodate.

What are your hours?

We are available Monday - Saturday from 7am through 7pm. If we are unable to make it to the phone, please leave a message and we will be in touch shortly.

Can I come visit your factory?

Unfortunately insurance and liability issues have made us unable offer factory tours at this time. We would love to meet you at one of our upcoming symposium events, please visit our social media pages for information on our upcoming events.

What is your return policy?

Returns are hassle free. Give us a call or send us an email and we'll provide you with a complete refund.  

What is a "Lifetime Guarantee?"

We're so confident in our quality tools, we offer a 100% lifetime guarantee. If you are not satisfied with your tool at any point, give us a call and we'll offer you a replacement or full refund.

 

Earning Tool Points is easy-

  • 1 point for every $1 spent
  • 150 points for creating a rewards account
  • 100 points when you celebrate a birthday

Redeem a $15 coupon for every 500 Tool Points you earn.

The referral program allows you to give your friends a reward and claim your own when they make a purchase.

  • They get free shipping
  • You get 150 points

How do I check my points?

Log into your reward account by clicking on the blue rewards button at the bottom right of our website, or simply give us a call or send us an email. You'll receive an email notification as points are added to your account.

How do I apply my rewards to my order?

Using your ToolPoints is very easy. First, log into your Rewards account by clicking the blue rewards button the bottom left hand of the screen. Once you've logged into your account, click the blue rewards button again, and select "spend points". You'll be able to redeem your $15 off coupon at this point, and will be shown a coupon code that you can use during checkout.

If you'd prefer, we can redeem the points for you. Just let us know which tool you have your eye on, and we'll create a custom shopping cart with your coupon.

Sign up for our woodturning newsletter - we share only the best sales, new tool announcements & woodturning tips.

Thank you, you're all signed up!
This field is required
This field is required